Returns & Exchanges

👜 Our Return & Exchange Promise

At Cartoon Bag Store, we stand behind the quality and enchantment of every product we create. If you’re not completely delighted with your purchase, we offer hassle-free returns and exchanges within 15 days of receiving your order.

Whether you’ve chosen one of our charming Crossbody Bags, practical Fanny Packs, or adorable Mini Backpacks, we want you to have the perfect character companion!

⏰ Timeframe for Returns & Exchanges

You have 15 days from the date you receive your package to request a return or exchange. Please note that all items must be in their original condition – unworn, unused, and with all tags attached.

🚫 Non-Returnable Items

To ensure the magical experience for all our customers, we cannot accept returns on the following items:

• Cardholders & Wallets – Due to the personal nature of these items and to maintain payment security
• Zip Around Wallets – For the same security reasons as above
• Items that show signs of wear or use
• Products without original tags or packaging
• Items purchased during special sales or clearance events (unless defective)

🔄 The Magical Return Process

Step 1: Contact Our Enchantment Team

Email us at [email protected] with your order number and the reason for your return or exchange. Use the template below to make sure we have all the magical details!

Step 2: Wait for Our Response

Our team will respond within 1-2 business days with return instructions and a return authorization number.

Step 3: Package Your Item

Please include:

• The item in its original condition
• All original tags and packaging
• The return authorization number visible on the package

Step 4: Ship Your Return

Send your package to:

Please note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

💰 Refund Information

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days of receipt
• Your refund will be issued to your original payment method
• Original shipping costs are non-refundable
• For exchanges: We’ll ship your new item once we receive the return

Payment Method Refund Times:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

🔁 Exchange Process

Want to exchange for a different character bag? We’d love to help you find your perfect match!

• Exchanges are subject to product availability
• If the exchange item costs more, you’ll need to pay the difference
• If the exchange item costs less, we’ll refund the difference
• Exchange shipping is free for customers in the US

⚠️ Damaged or Defective Items

If your magical package arrives damaged or the product is defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all shipping costs.